Exploring Change Implementation

This week you’ve read a case study on the complex dynamics involved in change management implementation. Drawing upon your readings, address he following:

What are the main organizational issues and factors requiring change at this organization? In other words, what is the business case for change?
Based upon your readings, how would you summarize the results of the case study?
What recommendations would you provide for even greater results?

Readings

—-Armenakis, A.A., Harris, S.G., & Field, H.S. (1999). Making change permanent: A model for institutionalizing change interventions. Research in Organizational Change and Development, 12, 97-128.

—-Beer, M., Eisenstat, R.A., & B. Spector. Why Change Programs Don’t Produce Change, Harvard Business Review, November-December, 1990. HBS Reprint # 90601.

—-Dent, E.B., & Galloway Goldberg, S. (1999). Challenging resistance to change. Journal of Applied Behavioral Science, 35(1): 25-41.

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